Skip to main content

What are some resources to contact common merchants?

  • Updated

When you see a charge you don’t recognize it’s important to contact that merchant. We have compiled a list of some common merchants and how to reach them to request for a refund.

Our team will not be able to help you file a dispute unless you've contacted the merchant’s customer support and sent us a copy of your communication with them. We recommend contacting them in written form so you can submit a copy to us. This could be: 

  • A transcript of a chat with their support
  • An email correspondence

How come?

When we submit a dispute claim, we have to build a strong case as to why you are owed a refund. With these merchants, we must provide evidence that you've made an attempt to contact their support and were denied a refund. We won't be able to submit your dispute case without this evidence. 

To make it easy, we’ve compiled a list of common merchants and how to contact their support!

# Amazon

    • Phone : 1 (888) 280-4331
    • Live Chat on website : amazon.com/help 

# Amazon Audible

    • Phone : 1 (888) 283-5051
    • Website : https://www.audible.com/contactus

# Apple

    • Log into your account and look for support.
    • Website : https://getsupport.apple.com/ 

# DoorDash

    • DoorDash app : Log into your DoorDash app and tap Order at the bottom of your screen. Tap on the order you'd like to file a claim for. Once you're within the order, tap HELP at the top right hand corner
    • Website : https://help.doordash.com/

# eBay

# Fashion Nova

# Google Pay

# GrubHub

    • Grubhub app : Log in and tap "My Grubhub" at the bottom of your screen. Your orders will appear on this screen. Tap on the Gear icon at the top right hand corner. Tap "Help" and select "Billing, payments and refunds"
    • Website : https://www.grubhub.com/help/contact-us
    • Phone : 1 (877) 585-1085

# Lyft

    • Lyft App : Log in and go into your Ride History and you should be able to report an issue from this screen. 
    • Website : https://help.lyft.com/hc/en-us

# Microsoft XBOX

    • Website : https://support.xbox.com/en-US/contact-us
    • Phone : 1 (800) 642-7676

# PayPal

    • Website : https://www.paypal.com/us/smarthelp/contact-us 
    • Phone : 1 (888) 221-1161​

# PlayStation

# Postmates

    • Website : https://support.postmates.com/buyer/contact-us/charges 

# Uber

    • Website : Go to https://www.uber.com and log into your account. On the upper right-hand corner of the screen, click the Help option. In the Help screen, under the Trip Issues and Refunds section, a drop-down menu will appear listing all of your recent trips.

# Wish.com 

    • Website : https://www.wish.com/contact 
    • Phone : 1-800-266-0172
    • Email : support@wish.com

# Walmart

    • Website : https://www.walmart.com/help/channel/returns-replacements-refunds/5c8e703459534a918ccf13e5a76db8e8 
    • Phone : 1-800-925-6278 (1-800-WALMART)
    • Live Chat : Scroll to the bottom of their help center and click Contact Us.

My disputed transaction is still not resolved. What can I do?

Related articles