FAQ's

About StoreCash

• What is StoreCash?
• What are some app features you should know about?
• Is it legit?
• Are there any fees?
• How can I make money with StoreCash?
• How does StoreCash make money?

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Creating An Account

• Am I eligible to join StoreCash?
• What information do I need to create a StoreCash account?
• Do you check my credit history?
• Why do you need my Social Security Number (SSN)?
• Why did I get an error in verifying my identity?
• Why do we require biometrics or a 4-digit passcode to access your account?

Changing Your Acc Info

• I got a new phone. How can I update my account?
• How do I change my birthday?

StoreCash Account

• The surcharge screen appeared when I attempted a transaction - will I get charged a fee?
• I went to the retailers you listed, but the ATM looked like it was owned by another bank - will that bank charge me for using the machine?
• How can I find Allpoint ATMs?
• Where can I find Allpoint Network ATMs?
• Are there any fees for using Allpoint Network ATMs?
• What is the Allpoint network?

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StoreCash Card

• What is a StoreCash Card?
• Where can I use my card?
• When will I get my StoreCash card?
• How can I activate my StoreCash card?
• Can I add my card to either Apple or Google wallet?
• I lost my card. What can I do?

Info For Teens

• Why do I need an adult to sponsor my account?
• Can only my parents sponsor my account?
• How do I invite an adult to sponsor me?
• Can I have more than one sponsor?
• Will my sponsor need to create a separate StoreCash account?
• How to talk to your sponsor about StoreCash?

Info For Adults - Sponsor A Teen

• What does it mean to sponsor somebody?
• How can I sponsor someone?
• Can I sponsor more than one teen?
• How do I add money to my teen’s account that I’m sponsoring?

Disputes

• Why was my card declined?
• Why is my transaction still pending or got declined?
• I’m expecting a refund. Why don’t I still see it get reflected in my account?
• I don’t recognize a charge. What can I do?
• What are some resources to contact common merchants?
• My disputed transaction is still not resolved. What can I do?

Safety & Security

• Is my money safe and secure?
• Why do I need to set up a 4-digit passcode?
• How to avoid scams and keep your account safe?
• Suspicious activity and suspended accounts